FAQ
Are payments on the website secure?
Yes. All transactions are processed via secure payment systems, which use encryption protocols to ensure the security of the data transmitted.
What payment methods do you accept?
You can make your purchases in complete security via PayPal and the other payment methods available at checkout.
Do I need a PayPal account to pay with PayPal?
No. Even if you choose PayPal as your payment method, you do not need to have or create a PayPal account. You can complete your purchase using a credit or debit card by following the instructions displayed during payment.
Which areas do you deliver to?
We dispatch via courier throughout Italy, including islands and remote areas.
How much does delivery cost?
Delivery throughout Italy costs a flat rate of €5.90 per order.
When is delivery free?
We offer free delivery on all orders totalling €69.90 or more.
Do you also ship abroad?
Yes, we offer international shipping. As costs vary depending on the destination country, please contact us before making your purchase to receive a personalised quote for delivery charges.
Can I collect my order in person?
Yes. Orders can be collected from our premises at Via Antonio Cantore, 29 – 00195 Rome (RM). Collection is available by prior arrangement with our staff only.
How do I know when my order has been dispatched?
Once your order has been handed over to the courier, you will receive a notification containing the information you need to track your parcel.
I need assistance before or after my purchase. How can I contact you?
We’re here to help with any enquiries about products, orders and deliveries. You can contact us using the details provided on the Contacts page, and we’ll get back to you as soon as possible.